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A channel is one place an alert can go. You create it once and test it. Every workspace starts with Default Alerts (current org members). Monitors without an page every enabled channel. Attach a policy when you want to narrow or stage who gets paged. Alerts dispatch list with an email message open

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What you need

Add channels in . You pick a type, save the destination, and Send test before you rely on it.
Free plans can create email and Slack. Discord, Teams, Telegram, and webhook need Pro or Business.

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Add and route

1

Create the channel

Open and add the destination you want. Each type has its own connect page below.
2

Send test

Use Send test on the channel and confirm the message arrives where you expect. Fix the destination before you put it on a policy.
3

Route with a policy (optional)

Add the channel as Alert via on an step, then attach the monitors that should use that policy. Without a policy, monitors still page every enabled channel (including Default Alerts).

Email

Up to 50 recipients. Every workspace starts with Default Alerts.

Slack

Incoming webhook URL.

Discord

Server webhook URL.

Microsoft Teams

Workflows webhook.

Telegram

Bot token and chat ID.

Webhook

Signed POST to your endpoint (including tools like Rootly’s generic webhook alert source).

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Failed dispatches

Failed dispatches show on the incident. After you fix the channel, the next event retries.